HENAN MINE CRANE IM&EX CO.,LTD
SERVICE
pre-sale
PRE-SALE SERVICE
1. According To Working Conditions And Data Provided By Customer, Design The Exact Crane Model For The Customer And Determine The Scope Of Supply.

2. Set A Reasonable Delivery Date To Ensure That The Customer Receives The Goods In Time And Does Not Affect The Customer's Project Schedule.

3. Ensure That We Have The Best Price For The Same Configuration.

4. If The Customer Needs Us To Send Engineers To Guide The Installation, We Will Prepare A Separate Quote For The Customer To Guide The Installation And Arrange Installation Engineers 2 Months In Advance.
IN-SALE SERVICE
1. Timely Update The Production Dynamics For Customers, To Ensure That Customers Know The Progress Of Goods Production Every Week.

2. Provide Relevant Information To Customers In Time. All The Products Are Assigned By The Designated Responsible Technicians, And Are Responsible For Drawing Collation, Implementation Of New Standards, Drawing Changes, Development And Manufacture Of Non-Standard Products, Distribution And On-Site Disposal Of Problems In Production, And Filing Of Technical Data, Etc.

3. If There Is Any Relevant Inspection, We Will Start To Contact The Relevant Inspection Organisations At The Beginning Of Production. Our Company Has Established And Improved A Complete Set Of Manufacturing Process Assurance System, Quality Control System Of Purchased Materials And Quality Control System, Which Provide A Reliable Material Guarantee For Quality Management And Quality Inspection.

4. Our Company Makes Quality Commitment, After-Sales Service Commitment And Transport Team Service Commitment To The Majority Of Users.
in-sale
after-sale
AFTER-SALE SERVICE
1. 18 Months Warranty Period After The Bill Of Lading Date, Free Spare Parts During The Warranty Period. After Receiving The User's Complaints About The Quality Of The Product, We Will Immediately Send The Relevant Personnel To The Scene To Deal With The Problem Free Of Charge.

2. We Have 428 Sales And Service Organisations In China, Supporting 24-Hour Real-Time After-Sales Response. At The Same Time Of Eliminating Product Quality Problems, After-Sales Service Personnel Have The Responsibility And Obligation To Provide Technical Advice And Training, And Answer Other Questions Related To The Product. If It Is Our Product Quality Problem, We Will Bear The Corresponding Costs.

3. After The Warranty Period, If You Need Spare Parts, We Will Supply Them At Preferential Factory Price, And If You Need Engineers To Solve The Problem On Site, We Will Charge A Certain Fee. Spare Parts Are Guaranteed To Be Continuously Available For 30 Years.
form
Get Quote
whatsapp
WhatsApp

WhatsApp:

+86 19836250370

wechat
Wechat

Wechat:

+86 16627702870

email
E-mail